Benchmarking Water Utility Customer Relations Best Practices

Abstract

Identifies customer relations best practices used by other relevant organizations and metrics that can be used for internal measurement and comparison. Provides tools to help utilities identify, evaluate, compare, and change existing customer relations practices to improve efficiency and customer satisfaction. Includes a CD-ROM. Published in 2006.

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Benchmarking Water Utility Customer Relations Best Practices

Report

#91096

09/27/2005

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Benchmarking Water Utility Customer Relations Best Practices

Publication

09/27/2005

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Benchmarking Water Utility Customer Relations Best Practices

Abstract

Resources

Benchmarking Water Utility Customer Relations Best Practices

Benchmarking Water Utility Customer Relations Best Practices

Water Utility Tool For Responding To Emerging Contaminant Issues

Identifying the Gaps in Understanding the Benefits and Costs of Boil Water Advisories

Assessing Potential Short-Term Impacts of Chloramination

Feasibility and Applicability of Emerging Utility-Led Innovations in Addressing Affordability

Development of a Community-Based Lead Risk and Mitigation Model

Developing Strategic Consumer Messaging for Microplastics in Drinking Water Supplies

Case Studies on Water Sector Interdependencies