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Utility Management

Water utilities are complex businesses, and utility leaders must efficiently manage the people, processes, and technologies required to deliver water services. Successfully managing a utility requires a focus on customers and other stakeholders, operations, infrastructure, risk, sustainability, and more. WRF research on best practices provides a framework and guidelines for water utilities to follow.

Topic Overview (PDF)
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194 Projects 26 Web Tools 12 Case Studies 40 Webcasts
Customer Relations & Stakeholder Engagement
Finance
Rates & Revenue
Risk Assessment
Project #4703

Long Term Vulnerability Assessment and Adaptation Plan for the San Francisco Public Utilities Commission Water Enterprise - Phase I

$743,342
2021
Completed

Project Highlights

Climate change, water quality, regulatory changes, growth, and economic cycles are among the many factors that create uncertainty and vulnerability for water systems and impact their ability to meet the needs of their communities. Therefore, utilities must consider these factors...

View more details
Principal Investigator
Casey
Brown
Research Manager
Dr. Kenan Ozekin

Recent Updates

Project #4734
Real-Life Enterprise Resilience

Reporting Period: January 1, 2018 – March 31, 2018. The project scoping workshop was held during...

Project Update
01/08/2020
Project #4734
Real-Life Enterprise Resilience

Reporting Period: January 1, 2019 – June 31, 2019. During this period, the team conducted a...

Project Update
01/08/2020
Project #4666
Case Study Compilation on Applying Risk Management Principles and Innovative...

The goal of this research is to develop case studies on strategies and tools for applying...

Project Update
07/10/2019
Project #4971
Leveraging the Role of Pretreatment Programs in One Water Initiatives:...

Reporting Period: July 1, 2021 -- December 31, 2021. Recent progress focused on the analysis of...

Project Update
04/29/2022
Project #5101
Real-Time Carbon Management of Water Resource Recovery...

Reporting Period: October 16, 2021 to January 15, 2022. The main activities since the last website...

Project Update
03/25/2022
Project #5105
Advancing Benefits and Co-Benefits Quantification and...

Reporting Period: June 2021 – December 2021. The project team’s work on Task 1 consisted of...

Project Update
03/11/2022
Project #5101
Real-Time Carbon Management of Water Resource Recovery...

Reporting Period: April 16, 2021 to July 15, 2021. The main activities since the previous report...

Project Update
10/22/2021
Project #5093
Understanding the Factors That Affect the Detection and Variability of...

Reporting Period: October 2020 – March 2021. During this project period, Task 1, selection of study...

Project Update
06/28/2021
Project #5091
Developing a Framework for Quantifying Energy ...

Reporting Period: June 2021 - August 2021. Project work to date has focused on (1) confirming...

Project Update
12/22/2021
Project #5088
Defining Exposures of Microplastics /Fibers (MPs) in Treated Waters...

Reporting Period: May 1, 2021 – November 1, 2021. The database was populated first with drinking...

Project Update
03/04/2022

News

Call for Abstracts: Water System Seismic Conference

04/13/2021

Since 1999, WRF has collaborated with partners in Japan and Taiwan on biennial workshops to exchange knowledge and research on preparing for, and responding to, earthquakes. WRF is now accepting...

Water Utility Infrastructure: Applying Risk Management Principles and Innovative Technologies to Effectively Manage Deteriorating Infrastructure

06/06/2019

The maintenance of infrastructure, especially buried infrastructure, accounts for a major part of a water utility’s capital. In 2013, the ASCE Report Card for America’s Infrastructure gave the drinking water...

Water Utility Finances: Best Practices for Setting Rates, Financing Capital Improvements and Achieving Stakeholder Support

06/06/2019

Water and wastewater utilities are having difficulties meeting their budgets while operating within their current financial framework. The concerns for many can be summarized as rising costs, uncertain revenues, and...

View all Utility Management News

Resources

Public Plus

Customer Assistance Programs for Multi-Family Residential and Other Hard-to-Reach Customers

Executive Summary
08/01/2017
08/01/2017
Public Plus

Customer Assistance Programs for Multi-Family Residential and Other Hard-to-Reach Customers

Presentation
08/01/2017
08/01/2017
Public Plus

Customer Assistance Programs for Multi-Family Residential and Other Hard-to-Reach Customers

Report
#4557
08/01/2017
08/01/2017
View all Utility Management Resources

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