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Utility Management

Water utilities are complex businesses, and utility leaders must efficiently manage the people, processes, and technologies required to deliver water services. Successfully managing a utility requires a focus on customers and other stakeholders, operations, infrastructure, risk, sustainability, and more. WRF research on best practices provides a framework and guidelines for water utilities to follow.

For more information, contact Miriam Hacker and Sydney Samples.

Topic Overview (PDF)
339 Projects 23 Web Tools 14 Case Studies 15 Webcasts
Customer Relations & Stakeholder Engagement
Finance
Rates & Revenue
Risk Assessment
Project #4806

LIFT for Management: Developing Utility Analysis and Improvement Methodology

$1,386,420
Completed

Project Highlights

The overall goal of this project was to provide water sector utilities with a well-defined, structured, value-based improvement methodology. Utility analysis and improvement methodology (UAIM) efforts provide utilities with practical and actionable steps to make improvements and add value by...

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Principal Investigator
Cello
Vitasovic
Research Manager
Ms. Fidan Karimova

Recent Updates

Project #5086
Case Studies on Water Sector Interdependencies

Reporting Period: May 15, 2022 - August 15, 2022

Project Update
02/08/2023
Project #5091
Developing a Framework for Quantifying Energy ...

Reporting Period: March 1, 2022 - August 1, 2022

Project Update
02/08/2023
Project #5105
Advancing Benefits and Co-Benefits Quantification and...

Reporting Period: January - June 2022

Project Update
10/28/2022
Project #4969
One Water Cities: Development of Guidance Documents and Assessment...

Reporting Period: October 16, 2021 - April 15, 2022

Project Update
10/04/2022
Project #5086
Case Studies on Water Sector Interdependencies

Reporting Period: August 1, 2021 – February 15, 2022 The research team has completed all interviews...

Project Update
05/20/2022
Project #5101
Real-Time Carbon Management of Water Resource Recovery...

Reporting Period: October 16, 2021 to January 15, 2022. The main activities since the last website...

Project Update
03/25/2022
Project #5105
Advancing Benefits and Co-Benefits Quantification and...

Reporting Period: June 2021 – December 2021. The project team’s work on Task 1 consisted of...

Project Update
03/11/2022
Project #5088
Defining Exposures of Microplastics /Fibers (MPs) in Treated Waters...

Reporting Period: May 1, 2021 – November 1, 2021. The database was populated first with drinking...

Project Update
03/04/2022
Project #4969
One Water Cities: Development of Guidance Documents and Assessment...

Reporting Period: April 16, 2021 – October 15, 2021. Over the course of the reporting period...

Project Update
02/18/2022
Project #5069
Managing Prestressed Concrete Cylinder Pipe (PCCP) to Extend Asset...

Reporting Period: April 14, 2020 – June 30, 2021. A Utility Information Request was distributed to...

Project Update
12/17/2021

News

PFAS Communication Guidance

Magazine
Weinrich et al.
07/19/2023

Water sector professionals need to be able to communicate with their customers clearly, concisely, and consistently about per- and polyfluoroalkyl substances (PFAS). This may include information on what PFAS are...

Per- and Polyfluoroalkyl Substances

Magazine
07/19/2023

Per- and polyfluoroalkyl substances (PFAS) are man-made compounds with fluorinated carbon chains. They are resistant to heat, oil, and water, making them useful in a wide variety of products, including...

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Resources

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Related Topics

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Customer Relations & Stakeholder Engagement

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Risk Assessment

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Rates & Revenue

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Emergency Response & Preparedness

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Affordability

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