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Utility Management

Water utilities are complex businesses, and utility leaders must efficiently manage the people, processes, and technologies required to deliver water services. Successfully managing a utility requires a focus on customers and other stakeholders, operations, infrastructure, risk, sustainability, and more. WRF research on best practices provides a framework and guidelines for water utilities to follow.

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Topic Overview (PDF)
346 Projects 26 Web Tools 14 Case Studies 16 Webcasts
Customer Relations & Stakeholder Engagement
Rates & Revenue
Risk Assessment
Utility Finance
Project 4969

One Water Cities: Development of Guidance Documents and Assessment Metrics

$325,507
Completed

Project Highlights

Cities throughout the world are transitioning toward the One Water approach to improve efficiency and reduce costs while addressing climate change impacts, extreme weather event resiliency, social equity, and environmental justice. This research aimed to help utilities and municipalities identify...

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Principal Investigator
Mazdak
Arabi
Research Manager
Harry Zhang, PhD, PE

Recent Updates

Project 5192
Water Utility Resilience: A Case Study of the 2021 ...

Reporting Period: June - September 2024

Project Update
11/18/2024
Project 5184
Back to the Future: Guidance for Adaptive and Scenario Supply Planning...

Reporting Period: January 1, 2024 - July 1, 2024

Project Update
09/04/2024
Project 5197
Unlocking the Nationwide Potential of the Water Reuse EPA...
Project Update
01/25/2024
Project 5088
Defining Exposures of Microplastics /Fibers (MPs) in Treated Waters...

Reporting Period: May 1, 2021 – November 1, 2021. The database was populated first with drinking...

Project Update
03/04/2022
Project 5069
Managing Prestressed Concrete Cylinder Pipe (PCCP) to Extend Asset...

Reporting Period: April 14, 2020 – June 30, 2021. A Utility Information Request was distributed to...

Project Update
12/17/2021
Project 5189
Quantifying the Impact of Artificial Intelligence/Machine...

Reporting Period: Month January 2025 – April 2025

Project Update
05/23/2025
Project 5181
Improved Equity & Environmental Justice in ...

Reporting Period: August 2024 – February 2025

Project Update
05/23/2025
Project 5261
Smart Metering Playbook: Compendium of Resources ...

April 15, 2024 – June 15, 2024 

Project Update
07/16/2024
Project 5206
Developing an Environmental, Social, and Governance Framework...

Reporting Period: September 2024 – December 2024

Project Update
02/04/2025
Project 5206
Developing an Environmental, Social, and Governance Framework...

Reporting Period: April - September 2024

Project Update
11/18/2024

Resources

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News

The Digital Transformation

By Miriam Hacker, PhD, The Water Research Foundation
12/03/2024

Exploring Data Science Careers in the Water Sector The use of advanced technologies and data to improve decision-making is the basis of the emerging topic area, Intelligent Water Systems. The...

All Hands on Deck

By Miriam Hacker, PhD, The Water Research Foundation
10/28/2024

How Research Strengthens the Water Workforce Behind every turn of the faucet, or flush of the toilet are water professionals working to ensure that critical water and wastewater infrastructure is...

Keeping Our Finger on the Pulse of Water

By Julia Dinmore, The Water Research Foundation
09/25/2024

How WRF Prepares the Water Sector to Seize Opportunities & Meet Challenges When it comes to water research, The Water Research Foundation (WRF) is a world leader. But how do...

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Related Topics

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Customer Relations & Stakeholder Engagement

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Utility Finance

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Risk Assessment

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Rates & Revenue

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Emergency Response & Preparedness

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Affordability

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Energy Optimization

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