Skip to main content
To search for an exact phrase, use quotes around the full phrase.

Utility

  • Become a Subscriber
  • Log in

Main navigation

  • Research
      Column
      Projects
      Current Projects
      Completed Projects
      All Projects
      Programs
      Grants Awarded
      Column
      Topics
      All Topics A-Z...
      Advanced Treatment
      Asset Management
      Biosolids
      Climate Change
      Constituents of Emerging Concern (CECs)
      Cyanobacteria & Cyanotoxins
      Disinfection Byproducts (DBPs)
      Energy Optimization
      Column
      Integrated Planning & Water Management
      Intelligent Water Systems
      Lead & Copper
      Microbes & Pathogens
      Nutrients
      PFAS
      Resource Recovery
      Reuse
      Stormwater
      Utility Management
      Water Use & Efficiency
  • Resources
      Our Magazine
      Case Studies
      COVID-19 Resources
      Upstream Strategies
      Web Tools
      Videos
  • Proposals
      Column
      Apply
      Open RFPs
      Advance Notice
      Column
      Guidelines
      Contract Materials
      Policies
      Proposal Guidelines
      Project Report Guidelines
  • Innovation
      WRF TechLink
      Resources
  • Our Subscribers
      Benefits
      Become a Subscriber
      Get to Know Subscriber Services
      One Water Rate FAQs
  • About Us
      Column
      The Foundation
      Careers
      Our Team
      Board of Directors
      Research Committees
      News
      eNews
      Press Releases
      Column
      Get Involved
      Participate in Research
      Awards
      Subscriber Impact
      Research Innovation
      Paul L. Busch
  • Webcasts & Events
      Column
      Upcoming Event

      Methods for Detecting and Differentiating Opportunistic Premise Plumbing Pathogens (OPPPs) to Determine Efficacy of Control and Treatment Technologies

      Webcast
      04/04/2023
      Register for Webcast
      Column
      Events
      Webcasts
      Conferences & Events
Back to Topic List

Utility Management

Water utilities are complex businesses, and utility leaders must efficiently manage the people, processes, and technologies required to deliver water services. Successfully managing a utility requires a focus on customers and other stakeholders, operations, infrastructure, risk, sustainability, and more. WRF research on best practices provides a framework and guidelines for water utilities to follow.

For more information, contact Miriam Hacker and Sydney Samples.

Topic Overview (PDF)
Login to follow this topic
199 Projects 24 Web Tools 13 Case Studies 15 Webcasts
Customer Relations & Stakeholder Engagement
Finance
Rates & Revenue
Risk Assessment
Project #4734

Real-Life Enterprise Resilience

$307,771
2022
Completed

Project Highlights

Resilience has become a high priority across the water sector. The resilience threats and opportunities facing water utilities are complex in nature, necessitating transdisciplinary approaches, systems thinking, and an improved understanding of resilience overall. This project developed an understanding of...

View more details
Principal Investigator
Simon
Jude
Research Manager
Dr. Jian Zhang, PE, Ph.D.

Recent Updates

Project #5105
Advancing Benefits and Co-Benefits Quantification and...

Reporting Period: January - June 2022

Project Update
10/28/2022
Project #4969
One Water Cities: Development of Guidance Documents and Assessment...

Reporting Period: October 16, 2021 - April 15, 2022

Project Update
10/04/2022
Project #5086
Case Studies on Water Sector Interdependencies

Reporting Period: August 1, 2021 – February 15, 2022 The research team has completed all interviews...

Project Update
05/20/2022
Project #5101
Real-Time Carbon Management of Water Resource Recovery...

Reporting Period: October 16, 2021 to January 15, 2022. The main activities since the last website...

Project Update
03/25/2022
Project #5105
Advancing Benefits and Co-Benefits Quantification and...

Reporting Period: June 2021 – December 2021. The project team’s work on Task 1 consisted of...

Project Update
03/11/2022
Project #5088
Defining Exposures of Microplastics /Fibers (MPs) in Treated Waters...

Reporting Period: May 1, 2021 – November 1, 2021. The database was populated first with drinking...

Project Update
03/04/2022
Project #4979
Potable Reuse Demonstration Design & ...

Reporting Period: May 1, 2020 - June 1, 2021. During this period, the team completed four...

Project Update
02/18/2022
Project #4979
Potable Reuse Demonstration Design & ...

Reporting Period: June 2, 2021 – December 1, 2021. The project scope was updated and expanded...

Project Update
02/18/2022
Project #4969
One Water Cities: Development of Guidance Documents and Assessment...

Reporting Period: April 16, 2021 – October 15, 2021. Over the course of the reporting period...

Project Update
02/18/2022
Project #5069
Managing Prestressed Concrete Cylinder Pipe (PCCP) to Extend Asset...

Reporting Period: April 14, 2020 – June 30, 2021. A Utility Information Request was distributed to...

Project Update
12/17/2021

News

Call for Abstracts: Water System Seismic Conference

04/13/2021

Since 1999, WRF has collaborated with partners in Japan and Taiwan on biennial workshops to exchange knowledge and research on preparing for, and responding to, earthquakes. WRF is now accepting...

Advancing System-Level Resilience for Water Infrastructure

05/22/2020

While water infrastructure is deteriorating, water utilities are also faced with many challenges, including severe/extreme weather events, climate change, earthquake, flood/drought. America's Water Infrastructure Act (AWIA) enacted in 2018 requires...

The Water Research Foundation Seeks Nominations for Awards Honoring Subscribers and Research Partners

Press Release
03/17/2020

The Water Research Foundation (WRF) is accepting nominations for two awards that recognize some of the most influential utility subscribers and researchers.

View all Utility Management News

Resources

Public Plus

Best Practices in Customer Payment Assistance Programs

Report
#4004
01/29/2010
01/29/2010
Subscriber

Best Practices in Customer Payment Assistance Programs

Publication
01/29/2010
01/29/2010
Public Plus

Best Practices in Customer Payment Assistance Programs

Executive Summary
01/29/2010
01/29/2010
View all Utility Management Resources

Related Topics

Link

Customer Relations & Stakeholder Engagement

Link

Finance

Link

Risk Assessment

Link

Rates & Revenue

Link

Emergency Response & Preparedness

Link

Workforce

Link

Affordability

Link

Innovation

Like reading about Utility Management ?

Login to follow this topic
Subscribe to Newsletter

6666 W. Quincy Ave. Denver, CO 80235

1199 N. Fairfax St., Ste. 900 Alexandria, VA 22314

Social

  • Twitter
  • Facebook
  • Instagram
  • LinkedIn
  • YouTube

Footer menu

Column
Research
Biosolids
Climate Change
Energy Optimization
Integrated Water
Lead & Copper
PFAS
Resource Recovery
Utility Management
All Topics
Column
Projects
Current Projects
Completed Projects
All Projects
Programs
Grants Awarded
Proposals
Advance Notice
Open RFPs
Guidelines
Column
Resources
Our Magazine
Case Studies
Web Tools
Videos
Our Subscribers
Benefits
Become a Subscriber
Your Regional Liaison
Column
Events
Webcasts
Events
About Us
The Foundation
Careers
Our Team
Board of Directors
Contact Us

© 2023 The Water Research Foundation.  ALL RIGHTS RESERVED.

Footer - Legal

  • Copyright
  • Contact Us
  • Privacy/Security Notices
  • Non-Discrimination Policies
  • EULA
To search for an exact phrase, use quotes around the full phrase.

Main navigation

  • Research
      Column
      Projects
      Current Projects
      Completed Projects
      All Projects
      Programs
      Grants Awarded
      Column
      Topics
      All Topics A-Z...
      Advanced Treatment
      Asset Management
      Biosolids
      Climate Change
      Constituents of Emerging Concern (CECs)
      Cyanobacteria & Cyanotoxins
      Disinfection Byproducts (DBPs)
      Energy Optimization
      Column
      Integrated Planning & Water Management
      Intelligent Water Systems
      Lead & Copper
      Microbes & Pathogens
      Nutrients
      PFAS
      Resource Recovery
      Reuse
      Stormwater
      Utility Management
      Water Use & Efficiency
  • Resources
      Our Magazine
      Case Studies
      COVID-19 Resources
      Upstream Strategies
      Web Tools
      Videos
  • Proposals
      Column
      Apply
      Open RFPs
      Advance Notice
      Column
      Guidelines
      Contract Materials
      Policies
      Proposal Guidelines
      Project Report Guidelines
  • Innovation
      WRF TechLink
      Resources
  • Our Subscribers
      Benefits
      Become a Subscriber
      Get to Know Subscriber Services
      One Water Rate FAQs
  • About Us
      Column
      The Foundation
      Careers
      Our Team
      Board of Directors
      Research Committees
      News
      eNews
      Press Releases
      Column
      Get Involved
      Participate in Research
      Awards
      Subscriber Impact
      Research Innovation
      Paul L. Busch
  • Webcasts & Events
      Column
      Upcoming Event

      Methods for Detecting and Differentiating Opportunistic Premise Plumbing Pathogens (OPPPs) to Determine Efficacy of Control and Treatment Technologies

      Webcast
      04/04/2023
      Register for Webcast
      Column
      Events
      Webcasts
      Conferences & Events

Lift Main Navigation

  • Resources
      Column
      Intelligent Water Systems Challenge
      SEE IT

Utility

  • Become a Subscriber
  • Log in

Lift Utility

  • The Water Research Foundation