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Utility Management

Water utilities are complex businesses, and utility leaders must efficiently manage the people, processes, and technologies required to deliver water services. Successfully managing a utility requires a focus on customers and other stakeholders, operations, infrastructure, risk, sustainability, and more. WRF research on best practices provides a framework and guidelines for water utilities to follow.

Topic Overview (PDF)
151 Projects 34 Web Tools 10 Case Studies 65 Webcasts
Customer Relations & Stakeholder Engagement
Finance
Rates & Revenue
Risk Assessment
Project #4750

Water Utility Partnerships: Resource Guide and Toolbox

$119,265
Completed

Project Highlights

Water utilities of all sizes face significant challenges, and there are many forms of, and opportunities for, mutually beneficial partnerships between utilities that can help them address these challenges. Despite the considerable benefits offered by regional collaborations, the number of...

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Principal Investigator
Jim
Henderson
Research Manager
Ms. Katie Henderson

Recent Updates

Project #4666
Case Study Compilation on Applying Risk Management Principles and Innovative...

The goal of this research is to develop case studies on strategies and tools for applying...

Project Update
07/10/2019
Project #4734
Real-Life Enterprise Resilience

Reporting Period: January 1, 2018 – March 31, 2018. The project scoping workshop was held during...

Project Update
01/08/2020
Project #4734
Real-Life Enterprise Resilience

Reporting Period: January 1, 2019 – June 31, 2019. During this period, the team conducted a...

Project Update
01/08/2020
Project #4998
Risk Benefit Assessment of Chlorite as a Co-Disinfectant for...
Project Update
12/09/2019
Project #4902
Leveraging Big-Data and Deep Learning for the Condition Assessment of...

During this project period, the automated system was extended to detect fractures (i.e., structural defects that...

Project Update
11/07/2019
Project #4941
Multi-Objective Evolutionary Algorithm Application Guidance for...

Project Objective


Experiences gained through Multi-Objective Evolutionary Algorithm (MOEA) rival problem formulation will be captured to...

Project Update
09/13/2019
Project #4742
Probability Management for Water Finance and ...

February 1, 2018 - July 31, 2018


  • Task 1 – Present Principles of Probability Management (PM)...
Project Update
07/03/2019
Project #4748
Evaluating Risk Management Frameworks and Tools, and Their...

During this project period, the research team has been developing guidance for utility implementation of the...

Project Update
06/09/2019
Project #4748
Evaluating Risk Management Frameworks and Tools, and Their...

This update reflects the most recent 6 months of project activity. In this period, the research...

Project Update
06/09/2019
Project #4742
Probability Management for Water Finance and ...

Task 1, Present Principles of Probability Management (PM) in a Primer The research team drafted...

Project Update
06/09/2019

News

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Resources

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Related Projects

Project #2774

Utility Rate Structures: Investigating International Principles and Customer Views

Completed

Provides a compilation of global perspectives and ideas from other public utilities on establishing optimal rate structures, allocating costs, and communicating ideas that reflect investment needs in a...

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Project #184

Water Affordability Programs

Completed

Reports a comprehensive survey of affordability rates/programs now being offered by U.S. water utilities. Provides both case studies and an evaluation of the rates/programs against a set of...

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Project #1538

Reframing The Economics Of Combined Heat And Power (CHP) Projects: Fact Sheet

Completed

This fact sheet addresses the financial metrics that can be used to overcome the economic barriers to combined heat and power (CHP) projects. It provides a breakdown of...

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Project #4739

Funding Innovation: Turning an Idea into a Line Item

In Progress

The benefits for innovation within water and wastewater utilities are well documented. Benefits include providing information to make sound decisions, improving operational efficiency, minimizing long term financial risk...

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Project #4965

Development of a Community-Based Lead Risk and Mitigation Model

In Progress

This project will further the science of lead (Pb) exposure risk assessment and mitigation, and translate this into practices that limit Pb exposure for drinking water consumers. A...

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Project #4729

Mapping Climate Exposure and Climate Information Needs to Water Utility Business Functions

In Progress

This project developed a comprehensive, enterprise-level framework and a guidebook for understanding the exposure and sensitivities of water utility business functions to a changing climate. The water utility...

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Related Topics

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Customer Relations & Stakeholder Engagement

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Risk Assessment

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Rates & Revenue

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Emergency Response & Preparedness

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Affordability

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