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Utility Management

Water utilities are complex businesses, and utility leaders must efficiently manage the people, processes, and technologies required to deliver water services. Successfully managing a utility requires a focus on customers and other stakeholders, operations, infrastructure, risk, sustainability, and more. WRF research on best practices provides a framework and guidelines for water utilities to follow.

For more information, contact Miriam Hacker and Sydney Samples.

Topic Overview (PDF)
199 Projects 24 Web Tools 13 Case Studies 15 Webcasts
Customer Relations & Stakeholder Engagement
Finance
Rates & Revenue
Risk Assessment
Project #4734

Real-Life Enterprise Resilience

$307,771
Completed

Project Highlights

Resilience has become a high priority across the water sector. The resilience threats and opportunities facing water utilities are complex in nature, necessitating transdisciplinary approaches, systems thinking, and an improved understanding of resilience overall. This project developed an understanding of...

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Principal Investigator
Simon
Jude
Research Manager
Dr. Jian Zhang, PE, Ph.D.

Recent Updates

Project #5105
Advancing Benefits and Co-Benefits Quantification and...

Reporting Period: January - June 2022

Project Update
10/28/2022
Project #4969
One Water Cities: Development of Guidance Documents and Assessment...

Reporting Period: October 16, 2021 - April 15, 2022

Project Update
10/04/2022
Project #5086
Case Studies on Water Sector Interdependencies

Reporting Period: August 1, 2021 – February 15, 2022 The research team has completed all interviews...

Project Update
05/20/2022
Project #5101
Real-Time Carbon Management of Water Resource Recovery...

Reporting Period: October 16, 2021 to January 15, 2022. The main activities since the last website...

Project Update
03/25/2022
Project #5105
Advancing Benefits and Co-Benefits Quantification and...

Reporting Period: June 2021 – December 2021. The project team’s work on Task 1 consisted of...

Project Update
03/11/2022
Project #5088
Defining Exposures of Microplastics /Fibers (MPs) in Treated Waters...

Reporting Period: May 1, 2021 – November 1, 2021. The database was populated first with drinking...

Project Update
03/04/2022
Project #4979
Potable Reuse Demonstration Design & ...

Reporting Period: May 1, 2020 - June 1, 2021. During this period, the team completed four...

Project Update
02/18/2022
Project #4979
Potable Reuse Demonstration Design & ...

Reporting Period: June 2, 2021 – December 1, 2021. The project scope was updated and expanded...

Project Update
02/18/2022
Project #4969
One Water Cities: Development of Guidance Documents and Assessment...

Reporting Period: April 16, 2021 – October 15, 2021. Over the course of the reporting period...

Project Update
02/18/2022
Project #5069
Managing Prestressed Concrete Cylinder Pipe (PCCP) to Extend Asset...

Reporting Period: April 14, 2020 – June 30, 2021. A Utility Information Request was distributed to...

Project Update
12/17/2021

News

Call for Abstracts: Water System Seismic Conference

04/13/2021

Since 1999, WRF has collaborated with partners in Japan and Taiwan on biennial workshops to exchange knowledge and research on preparing for, and responding to, earthquakes. WRF is now accepting...

Advancing System-Level Resilience for Water Infrastructure

05/22/2020

While water infrastructure is deteriorating, water utilities are also faced with many challenges, including severe/extreme weather events, climate change, earthquake, flood/drought. America's Water Infrastructure Act (AWIA) enacted in 2018 requires...

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Resources

View all Utility Management Resources

Related Topics

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Customer Relations & Stakeholder Engagement

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Risk Assessment

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Rates & Revenue

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Emergency Response & Preparedness

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Affordability

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