Subscriber Impact Award

The Subscriber Impact Award honors subscribing utilities that have made notable improvements to their treatment, delivery, and/or management processes through the successful application of WRF research. 


  • Nominations may be made by Foundation staff, subscribers, or members of the Board of Directors. Self-nominations will be accepted.
  • Award recipient will be a current Foundation subscriber that has been in good standing for at least three years.
  • At least one Subscriber Impact Award will be granted each year.
  • Subscribers may receive more than one Subscriber Impact Award, but not within a three-year time frame.

Some examples include:

  • Improvements that benefit customers and/or the public
  • Improvements that result in cost savings and more affordable water
  • Improvements that benefit the environment and/or sustainable development
  • Improvements that result in energy savings or recovery and/or resource recovery
  • Improvements that successfully implement progressive communication strategies
  • Improvements that successfully implement progressive management strategies
  • Improvements that successfully included organizational collaboration and/or interdisciplinary cooperation

2023 Award Winner

These award recipients embody our commitment to collaboration in advancing the science of water for the betterment of the entire water community and those we serve.

Denver Water

Established in 1918, Denver Water is the oldest and largest drinking water utility in the state of Colorado, serving an area of about 335 square miles and over 1.5 million people. Denver Water has been involved in over 65 WRF projects, and Denver Water staff members have served on WRF’s Board of Directors and a variety of WRF committees. Denver Water is currently participating in 11 WRF projects, addressing topics such as innovation, the water workforce, constituents of emerging concern, flood mitigation planning, and more.

It’s an honor for Denver Water to receive the Subscriber Impact Award, as it truly represents the visionary approach our hard-working employees take to advancing our industry every single day.”

Jim Lochhead
Chief Executive Officer/Manager
Denver Water

Past Award Winners

  • 2022

    Metropolitan Water Reclamation District of Greater Chicago

    The Metropolitan Water Reclamation District of Greater Chicago (MWRD) provides wastewater treatment and stormwater management services to almost 13 million people every day across their 882-square mile service area. Since 1990, the MWRD has been directly involved in 22 WRF research projects and the agency is involved in nine ongoing studies. The MWRD is currently participating on WRF projects investigating enhanced biological phosphorus removal, intelligent water systems, utility innovation, PFAS, and other important topics.

    Gwinnett County Water Resources

    Gwinnett County Water Resources manages drinking water, stormwater, and wastewater services for almost one million residents. Their dedication to innovation is demonstrated by the establishment of their innovation center, The Water Tower. Gwinnett County has been involved in 40 WRF research projects, 20 of which are ongoing studies. Gwinnett has participated in projects on cyanobacteria, smart water networks, biofiltration for reuse, and many more topics.

    EPCOR Water Canada

    EPCOR Water Canada got its start in 1891 as the Edmonton Electric Lighting and Power Company. Since then, EPCOR has diversified its services to include drinking water, wastewater, electricity, drainage, and natural gas services across Canada and the southwestern United States. EPCOR has been involved in over 50 WRF research projects.

  • 2020

    Hampton Roads Sanitation District

    Hampton Roads Sanitation District (HRSD) provides regional wastewater treatment to 18 cities and counties in southeast Virginia, operating 13 treatment plants with a combined capacity of 249 million gallons per day. HRSD is recognized as a leader in the industry. SWIFT (the Sustainable Water Initiative for Tomorrow) is HRSD's newest water treatment innovation, designed to further protect the region’s environment and enhance the sustainability of the region’s long-term groundwater.

    Metro Vancouver

    Metro Vancouver provides water and liquid waste services through its member municipalities for 2.6 million residents in Southwestern British Columbia, Canada. This includes acquiring, treating, and delivering water, as well as collecting and treating wastewater on behalf of its municipalities. Since 2002, Metro Vancouver has put sustainability at the center of its planning and operating philosophy and advanced its role as a leader in the pursuit of a low-carbon future for the region.

  • 2019

    San Francisco Public Utilities Commissions

    The San Francisco Public Utilities Commission (SFPUC) is a department of the City and County of San Francisco. It delivers drinking water to 2.7 million people in the San Francisco Bay area; collects and treats wastewater for the City and County of San Francisco; and generates clean power for municipal buildings, residents, and businesses. SFPUC provides its customers with high quality, efficient and reliable water, power, and sewer services. SFPUC has been a longstanding WRF subscriber, active in both research planning and research project implementation. SFPUC has made significant contributions to innovative research on direct potable reuse, including safety, blending requirements, and building-scale treatment, and real-time performance monitoring.

    Southern Nevada Water Authority

    The Southern Nevada Water Authority (SNWA) was formed by seven drinking water and wastewater agencies in order to address water issues on a regional basis. As a wholesale water provider, SNWA is responsible for water treatment and delivery, as well as managing long-term water resources for southern Nevada. SNWA’s research and development team mentors postdoctoral students, placing them into leadership roles at utilities. SNWA also collaborates with other utilities to explore research priorities for drinking water, reuse, and wastewater.

    Tampa Bay Water

    Tampa Bay Water was founded in 1998, creating a new alliance between six governments in west-central Florida: Hillsborough County, Pasco County, Pinellas County, New Port Richey, St. Petersburg, and Tampa. Some of these member governments are actively involved in Foundation research projects and committees on their own, in addition to Tampa Bay Water’s involvement. Tampa Bay Water is a regional wholesale water supplier serving 2.5 million people through a combination of groundwater, surface water, and desalinated seawater. The utility’s commitment to diversifying its water supplies has allowed for environmental recovery, and ensures a reliable supply of clean, safe drinking water for the Tampa Bay region, now and for future generations.

  • 2018
    • Halifax Water
    • Orange County Water District
  • 2017
    • City of Calgary
    • Tarrant Regional Water District
  • 2016
    • Los Angeles Department of Water & Power
    • Milwaukee Water Works
  • 2015
    • Greater Cincinnati Water Works
    • Philadelphia Water Department
  • 2014
    • Louisville Water Company
    • The Tulsa Metropolitan Utility Authority
  • 2013
    • Las Vegas Valley Water District
    • Portland Water Bureau
  • 2012
    • New York City Department of Environmental Protection
    •  American Water