Project #4455

Rate Approval Process Communication Strategy and Toolkit

$702,775
Completed
Principle Investigator
John
Mastracchio
Research Manager
Mr. Jonathan Cuppett
Contractor
ARCADIS
Rates & Revenue
Utility Management
Customer Relations & Stakeholder Engagement
Finance

Abstract

The primary objective of this project was to identify and develop communication strategies and specific messages that utilities can use to gain support during their rate and budget approval process, and complement these communication strategies and messages with a set of scalable and ready-to-use products to support utilities and governing boards throughout this process. As part of the project, the Water Research Foundation and Denver Water hosted a Rate Restructure Communication Workshop in July 2014. The objective of the workshop was to share lessons learned from utilities around the country concerning communication strategies that build support for rate changes. The workshop produced a short report and presentations, available under Project Resources on this project page.

The final deliverables include an in-depth report (#4455A, available to the public), a toolkit (#4455B, subscriber only), a webtool (subscriber only, posted below), and a video. The video is an introduction to the #4455B toolkit, and can be viewed here.

Published in 2016.

Downloading this webtool constitutes acceptance of the terms outlined in our End User License Agreement.