Project #4381

Effective Climate Change Communication for Water Utilities

$571,963
Completed
Principle Investigator
Robert
Raucher
Research Manager
Linda J Reekie
Contractor
Abt Associates, Inc.
Climate Change
Utility Management
Customer Relations & Stakeholder Engagement

Abstract

This project produced a guidance document to assist water utilities in communicating about climate change, with an emphasis on building support for water utility climate-related adaptation or mitigation investments or projects. A message mapping worksheet is included within the report to help water agencies develop messages that will build long-term support for their specific climate-related actions. The worksheet is also available under Project Resources/Project Papers as a Microsoft Word template for utilities to build their own message mapping strategy. Lastly, the project produced a video to provide water professionals with the information they need to understand the relationship among water, water utility needs, and climate change. Completed in 2014.