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Project #2777

Water Utility Self-Assessment for the Management of Aesthetic Issues

$152,406
Completed
Principal Investigator
Michael
McGuire
Research Manager
Albert L Ilges
Contractor
ARCADIS
Taste & Odor
Utility Management
Customer Relations & Stakeholder Engagement
Final Report

Abstract

This project provides guidance for utility self-assessment in three areas: identification of potential and real taste-and-odor (T&O) problems, management of T&O problems when they occur, and communication during T&O events within the utility and with the public. A webtool is posted below, which contains the Taste and Odor Self-Assessment and the Taste and Odor Decision Tree. These tools are designed to help utilities understand how well-prepared they are for a T&O event, and plan their response in case an event occurs. Published in 2004.

As of February 2020, the web tool is no longer available.