Project #4003

Organizational Development Needed to Implement a Knowledge Management Strategy at Water Utilities

$400,000
Completed
Principle Investigator
David
Bennet
Research Manager
Susan Turnquist Ph.D., MPA
Contractor
Mountain Quest Institute
Utility Management
Workforce

Abstract

Identifies the benefits of implementing a knowledge management (KM) initiative and the organizational development factors (e.g., culture, core planning processes, communications, rewards, etc.) that are critical to the success of implementing a KM initiative. Includes an extensive tool kit and CD-based informational resources for drinking water utilities to evaluate and develop their organizational cultures to be supportive of successful implementation of KM strategies and initiatives. Published in 2011.

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