Water and Revenue Losses: Unaccounted-for Water

Develops more robust tools to better characterize customer input to utility investment priorities. Reviews survey approaches for eliciting accurate customer preferences, describes how such tools have been used...

Worldwide, water reuse is increasingly being considered as a water supply option. More utilities are seeking a diversified and reliable (e.g., climate-independent) portfolio of water sources, driving them...

The objective of this project is to provide water utilities with an array of pragmatic options, evaluation criteria, lessons learned, and guidance for developing customer assistance programs that...