Project #3140

Using Customer Feedback for Improved Water Quality and Infrastructure Monitoring

$25,000
Completed
Principal Investigator
Andrea
Dietrich
Research Manager
India Williams
Contractor
Virginia Polytechnic Institute & State University
Customer Relations & Stakeholder Engagement
Asset Management
Water Quality

Abstract

Undertook a joint pilot-study that integrates customer complaint and online water quality data into an early warning system. Includes 8-10 large and medium-sized utilities, covering both geographical distribution and source water (surface water and groundwater). Research partner: AWWA. Results published in the article "Using Customer Feedback for Improved Water Quality and Infrastructure Monitoring" in Journal AWWA, 99(11):62-76, November 2007.