Customer Attitudes, Behavior, and the Impact of Communications Efforts

Abstract

Identifies factors that affect customer satisfaction, including communication of information about water quality issues. Reports on ways to inform customers about water quality issues, and provides guidance on communication strategies. Includes a CD-ROM. Published in 2004.

Resources

Public Plus

Customer Attitudes, Behavior, and the Impact of Communication Efforts

Report

#90975

09/20/2019

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