Changing Organizational Culture to Promote Sustainable Water Operations: A Guidebook for Water Utility Sustainability Champions

Addresses workforce challenges by providing a focused analysis of the mission-critical classification at risk in terms of both numbers and work preparedness; the organizational processes, such as recruitment...

Provides guidance on workforce planning that addresses modern and innovative utility business practices. Published in 2003.

Provides guidance to assist water utility managers in (1) identifying the major management challenges that confront their organizations, and (2) developing an appropriate strategic response to these issues...