Developing Customer Service Targets by Assessing Customer Perspectives

Affordability of water and wastewater (“water”) utility bills is a growing concern, with water rates rising faster than the cost of most other goods and services. Though many...

The water sector faces significant challenges related to Environmental, Social, and Governance (ESG) considerations. Utilities, for example, must provide safe and reliable potable water, treat wastewater, manage stormwater...

The focus of this project is to develop a strategic framework and operational guidelines to support water resource recovery facilities (WRRFs) in making greenhouse gas (GHG)-related decisions to...