Planning and Implementing CIS and AMR/AMI Projects - 4583
Completion Year Research Value Research Manager Principal Investigator Contractor
2017 $418,830.69 Linda J Reekie Melanie Rettie EMA, Inc.

This Tailored Collaboration project identified typical water industry activities and best practices related to selecting, implementing, using, and upgrading key customer service technologies, from a meter-to-cash perspective. The primary focus was on Customer Information Systems (CIS) and Automated Meter Reading (AMR), or Advanced Metering Infrastructure (AMI) capabilities. Tailored Collaboration partners: Greater Cincinnati Water Works, El Paso Water Utilities, City of Winnipeg, City of Regina, and City of Baltimore. Published in 2016.

Appendices B-E are posted below under Project Papers. In addition, a Journal AWWA article focused on this project was published in November 2016, and is also posted below under Project Papers.


Report NameReport #AvailableOrder ReportDownload PDFExecutive Summary
Planning and Implementing CIS and AMR/AMI Projects45838/19/2016
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