This Tailored Collaboration project identified typical water industry activities and best practices related to selecting, implementing, using, and upgrading key customer service technologies, from a meter-to-cash perspective. The primary focus was on Customer Information Systems (CIS) and Automated Meter Reading (AMR), or Advanced Metering Infrastructure (AMI) capabilities. Tailored Collaboration partners: Greater Cincinnati Water Works, El Paso Water Utilities, City of Winnipeg, City of Regina, and City of Baltimore. Published in 2016.
Appendices B-E are posted below under Project Papers. In addition, a Journal AWWA article focused on this project was published in November 2016, and is also posted below under Project Papers.