Defining a Resilient Business Model for Water Utilities-4366
Completion YearResearch ValueResearch ManagerContractor 
2014$584,088Jonathan CuppettUniversity of North Carolina at Chapel Hill 
This project will help utilities address the challenges of revenue gaps, which are exacerbated by rising customer expectations, declining water consumption, aging infrastructure, and necessary integration of utility finance functions with asset management, environmental justice, risk management, and other initiatives. The products of this project lay the groundwork for a shift in thinking by utilities to modernize financial and management practices by strengthening linkages among systems, processes, and decision-making practices. In addition to the research report, the project produced two spreadsheet tools: a Revenue Risk Assessment Tool and Customer Assistance Program Cost Estimation Tool. Both tools and accompanying tutorial videos are available on this project page under Project Resources/Web Tools. Furthermore, as Chapters 1 to 4 of the report can be read as standalone documents, they are also provided as separate PDFs for download under Project Resources/Project Papers. Research partner: EPA. Published in 2014.

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Defining a Resilient Business Model for Water Utilities

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