Utility Management

The Utility Management program works to improve the complex business of collecting, treating, and delivering water. The program focuses on methods to improve business processes, practices to enhance the integration of these processes, and resources to bolster the development of innovation programs—all in an effort to improve utility performance and overall capabilities.

Utility Analysis & Improvement Methodology

The purpose of the Utility Analysis and Improvement Methodology (UAIM) project is to develop a business reference model and information clearinghouse for the water industry that is complimentary to the existing foundational programs on Utility Management. UAIM will build on Effective Utility Management (EUM), Utility of the Future, and previous WRF research on management and decision support systems. Each of these programs effectively portrays what is important for a sustainable utility. This research and the business process reference model help utilities understand how to take the next step to execute and deliver results to embody the characteristics of effective utilities. 

Fostering Innovation

Project #1399

Case Study on Barriers and Solutions for Putting Innovation into Practice


Case study details the experience and examines the challenges in pursuing innovation in the water sector. The project sought to identify the real-time barriers to innovation faced by...

Project #4976

Characterizing, Categorizing, and Communicating Next-Generation Nutrient Removal Processes for Resource Efficiency


The objectives of this project were to: (1) review next-generation nitrogen and phosphorus technologies to describe nutrient technology options, (2) characterize nutrient technologies by common metrics, (3) categorize...

Project #4739

Funding Innovation: Turning an Idea into a Line Item


The benefits for innovation within water and wastewater utilities are well documented. Benefits include providing information to make sound decisions, improving operational efficiency, minimizing long term financial risk...

Project #5104

Use of DNA Nanostructure as Viral Surrogates in Potable Reuse Applications

In Progress

This research will develop and validate novel surrogates for awarding virus log reduction values (LRVs) in membrane-based potable reuse systems. Specifically, the project involves three research themes: (1)...

Project #4843

Integrating Sewage Thermal Energy Use (STEU) and Other Emerging Water-Energy-Waste Technologies into Decentralized/Distributed Systems

In Progress

The primary objective of this research is to organize and analyze information on sewage thermal energy use (STEU) and other emerging water-energy-waste technologies, including techno-economic analysis of these...

Project #4849

Exploring Cost-Benefit Analysis of Post Long-Term Control Plan Approaches to Wet Weather Management

In Progress

This project will provide a comprehensive evaluation of experiences, best practices, and costs for combined sewer overflow (CSO) and wet weather management. The objectives of the study are...