Utility Management

The Utility Management program works to improve the complex business of collecting, treating, and delivering water. The program focuses on methods to improve business processes, practices to enhance the integration of these processes, and resources to bolster the development of innovation programs—all in an effort to improve utility performance and overall capabilities.

Utility Analysis & Improvement Methodology

The purpose of the Utility Analysis and Improvement Methodology (UAIM) project is to develop a business reference model and information clearinghouse for the water industry that is complimentary to the existing foundational programs on Utility Management. UAIM will build on Effective Utility Management (EUM), Utility of the Future, and previous WRF research on management and decision support systems. Each of these programs effectively portrays what is important for a sustainable utility. This research and the business process reference model help utilities understand how to take the next step to execute and deliver results to embody the characteristics of effective utilities. 

Fostering Innovation

Project #1399

Case Study on Barriers and Solutions for Putting Innovation into Practice


Case study details the experience and examines the challenges in pursuing innovation in the water sector. The project sought to identify the real-time barriers to innovation faced by...

Project #4506

Steering Innovation in Water Utility Finance and Management: A Water Research Foundation Leadership Forum


In May 2013, the Water Research Foundation convened a workshop in Denver, Colorado, of over 20 high-level utility managers across North America. The objective of the workshop was...

Project #1482

LIFT Link Online Platform


LIFT Link is an online platform which allows users to discover new technologies, research and technology needs, topical experts and solutions, pilot and demonstration sites, and data. It...

Project #4969

One Water Cities: Development of Guidance Documents and Assessment Metrics

In Progress

A growing number of U.S. and international utilities have been developing One Water initiatives to respond to regional water challenges. This research aims to help utilities and municipalities...

Project #4907

WRF1729 Leading Water Utility Innovation

In Progress

This project will develop an innovation leader’s guide to help utilities implement successful innovation programs. The objectives of the project are to (1) equip utilities to assess and...

Project #4739

Funding Innovation: Turning an Idea into a Line Item

In Progress

The benefits for innovation within water and wastewater utilities are well documented. Benefits include providing information to make sound decisions, improving operational efficiency, minimizing long term financial risk...