The Utility Management program works to improve the complex business of collecting, treating, and delivering water. The program focuses on methods to improve business processes, practices to enhance the integration of these processes, and resources to bolster the development of innovation programs—all in an effort to improve utility performance and overall capabilities.
Utility Analysis & Improvement Methodology
The purpose of the Utility Analysis and Improvement Methodology (UAIM) project is to develop a business reference model and information clearinghouse for the water industry that is complimentary to the existing foundational programs on Utility Management. UAIM will build on Effective Utility Management (EUM), Utility of the Future, and previous WRF research on management and decision support systems. Each of these programs effectively portrays what is important for a sustainable utility. This research and the business process reference model help utilities understand how to take the next step to execute and deliver results to embody the characteristics of effective utilities.