Utility Management

The Utility Management program works to improve the complex business of collecting, treating, and delivering water. The program focuses on methods to improve business processes, practices to enhance the integration of these processes, and resources to bolster the development of innovation programs—all in an effort to improve utility performance and overall capabilities.

Utility Analysis & Improvement Methodology

The purpose of the Utility Analysis and Improvement Methodology (UAIM) project is to develop a business reference model and information clearinghouse for the water industry that is complimentary to the existing foundational programs on Utility Management. UAIM will build on Effective Utility Management (EUM), Utility of the Future, and previous WRF research on management and decision support systems. Each of these programs effectively portrays what is important for a sustainable utility. This research and the business process reference model help utilities understand how to take the next step to execute and deliver results to embody the characteristics of effective utilities. 

Fostering Innovation

Project #1399

Case Study on Barriers and Solutions for Putting Innovation into Practice (#4789)

Completed
Case study details the experience and examines the challenges in pursuing innovation in the water sector. The project sought to identify the real-time barriers to innovation faced by...
Project #4642

Fostering Innovation Within Utilities

Completed
The objective of this Tailored Collaboration project is to equip water and wastewater utilities to foster new ideas and implement new approaches that transform their organizations and enhance...
Project #4506

Steering Innovation in Water Utility Finance and Management: A Water Research Foundation Leadership Forum

Completed
In May 2013, the Water Research Foundation convened a workshop in Denver, Colorado, of over 20 high-level utility managers across North America. The objective of the workshop was...