Utility Management

The Utility Management program works to improve the complex business of collecting, treating, and delivering water. The program focuses on methods to improve business processes, practices to enhance the integration of these processes, and resources to bolster the development of innovation programs—all in an effort to improve utility performance and overall capabilities.

Utility Analysis & Improvement Methodology

The purpose of the Utility Analysis and Improvement Methodology (UAIM) project is to develop a business reference model and information clearinghouse for the water industry that is complimentary to the existing foundational programs on Utility Management. UAIM will build on Effective Utility Management (EUM), Utility of the Future, and previous WRF research on management and decision support systems. Each of these programs effectively portrays what is important for a sustainable utility. This research and the business process reference model help utilities understand how to take the next step to execute and deliver results to embody the characteristics of effective utilities. 

Fostering Innovation

Project #1399

Case Study on Barriers and Solutions for Putting Innovation into Practice


Case study details the experience and examines the challenges in pursuing innovation in the water sector. The project sought to identify the real-time barriers to innovation faced by...

Project #4788

State of the Science and Issues Related to Heat Recovery from Wastewater


This research explores the feasibility of recovering thermal energy from sewage, and what the state of current technology is for doing so, It is the first step identifying...

Project #4717

Innovative Technologies to Effectively Manage Deteriorating Infrastructure


Water utilities are increasingly recognizing the importance of properly managing their infrastructure investments to achieve higher system reliability and service level at lower costs. As new technologies emerge...

Project #4976

Characterizing, Categorizing, and Communicating Next-Generation Nutrient Removal Processes for Resource Efficiency

In Progress

In order to address restrictions on nitrogen discharges, wastewater utilities need more information about the potential for source separation and resource recovery. This project will conduct a critical...

Project #4739

Funding Innovation: Turning an Idea into a Line Item

In Progress

The benefits for innovation within water and wastewater utilities are well documented. Benefits include providing information to make sound decisions, improving operational efficiency, minimizing long term financial risk...

Project #4907

WRF1729 Leading Water Utility Innovation

In Progress

This project will develop an innovation leader’s guide to help utilities implement successful innovation programs. The objectives of the project are to (1) equip utilities to assess and...