Utility Management

The Utility Management program works to improve the complex business of collecting, treating, and delivering water. The program focuses on methods to improve business processes, practices to enhance the integration of these processes, and resources to bolster the development of innovation programs—all in an effort to improve utility performance and overall capabilities.

Utility Analysis & Improvement Methodology

The purpose of the Utility Analysis and Improvement Methodology (UAIM) project is to develop a business reference model and information clearinghouse for the water industry that is complimentary to the existing foundational programs on Utility Management. UAIM will build on Effective Utility Management (EUM), Utility of the Future, and previous WRF research on management and decision support systems. Each of these programs effectively portrays what is important for a sustainable utility. This research and the business process reference model help utilities understand how to take the next step to execute and deliver results to embody the characteristics of effective utilities. 

Fostering Innovation

Project #1399

Case Study on Barriers and Solutions for Putting Innovation into Practice


Case study details the experience and examines the challenges in pursuing innovation in the water sector. The project sought to identify the real-time barriers to innovation faced by...

Project #4506

Steering Innovation in Water Utility Finance and Management: A Water Research Foundation Leadership Forum


In May 2013, the Water Research Foundation convened a workshop in Denver, Colorado, of over 20 high-level utility managers across North America. The objective of the workshop was...

Project #1457

Optimization of Wastewater Lift Stations for Reduction of Energy Usage and Greenhouse Gas Emissions


Demonstrates an energy-efficient control method of lift station system operation that utilizes hydraulic modeling results generated from site-specific conditions to optimize pumping units and reduce simultaneous running cycles...

Project #4809
Aquatic plants in a laboratory

Hydrothermal Process of Wastewater Solids (Hypowers)

In Progress

This work will contribute to the HYPOWERS project as follows: Engineering TEAs/LCAs for treatment of all liquid effluents Research options for hydrothermal liquefaction effluent water treatment, nutrient (nitrogen...

Project #4788

State of the Science and Issues Related to Heat Recovery from Wastewater

In Progress

This research explores the feasibility of recovering thermal energy from sewage, and what the state of current technology is for doing so, It is the first step identifying...

Project #4789

Guidelines for Utilities Wishing to Conduct Pilot Scale Demonstrations

In Progress

This project examines the perceived and real complexities in conducting demonstration studies by featuring industry-relevant examples to elevate understanding of technologies, performance expectations, and pilot project implementation processes...