Utility Analysis & Improvement Methodology

Water utilities are complex businesses and it is challenging for utility leaders to efficiently manage the people, processes, and technology required to collect, treat, and deliver water and wastewater services. Tools exist to help utilities perform internal assessments, benchmark against peers, and identify metrics for performance improvement. However, there is a need to focus more on processes—to understand and document how a utility can improve. 

The purpose of the Utility Analysis & Improvement Methodology (UAIM) project is to develop a business reference model and information clearinghouse for the water industry that is complimentary to the existing programs on utility management. UAIM will build on Effective Utility Management (EUM), Utility of the Future, and previous WRF research on management and decision support systems. Each of these programs effectively portrays what is important for a sustainable utility. This research and the business process reference model approach support the how phase of business improvement, the often difficult ability to execute and deliver results toward the characteristics of effective utilities that existing research has so well defined. 

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Utility Partners

Phase III
  • Charlotte Water
  • DC Water
  • City of Grand Rapids
  • Great Lakes Water Authority
  • KC Water
  • Louisville MSD
  • Metro Vancouver
  • Metropolitan Council Environmental Services
  • Orange County Utilities
  • Portland Water Bureau
  • San Francisco Public Utilities Commission
  • Tacoma Water
  • Toho Water
  • UK Environment Agency
  • VCS Denmark
  • Washington Suburban Sanitary Commission
  • Phase I & II
  • Alexandria Renew
  • Avon Lake Municipal Utilities
  • Charlotte Water, Clean Water Services
  • City of Grand Rapids
  • DC Water
  • King County Department of Natural Resources
  • Louisville MSD
  • MCES (Minneapolis)
  • Orange County Utilities
  • San Francisco Public Utilities
  • Toho Water Authority
  • VCS Denmark
  • Washington Suburban Sanitary Commission
  • Watercare Services Limited (New Zealand)

Consulting Partners

  • EMA
  • CDM
  • Jacobs
  • Water Environment Federation


For more information about UAIM, please contact us.