Project #1087

Succession Planning for a Vital Workforce in the Information Age

Research Manager
Dr. Amit Pramanik
The Water Research Foundation
Utility Management


A major generational change is coming to municipal water and wastewater industries. The large numbers of baby boomers (people born between 1946 and 1964) working for utilities will retire in the next 10 years. As a result, utilities will lose an enormous amount of undocumented knowledge, especially in the managerial ranks. This report provides guidance in:

  • identifying gaps in current and future workload and workforce
  • implementing a workforce planning model
  • documenting vital tacit knowledge owned by senior employees
  • upgrading training programs. The project assessed the current workforce demographics for the water and wastewater industry, identified future shortfalls in critical and technical skills, and provided guidance for creating a succession strategy and plan for water and wastewater utility workforces. This study was a cooperative project with AwwaRF. 228 pages. Please note that a limited number of copies are available.

    Originally funded as WERF project 02-CTS-7CO.