This publication helps utilities and facilities enhance performance and efficiency through "benchmarking," the systematic process of searching for best practices, innovative ideas, and effective operating procedures. To optimize and reduce costs, utility administrators can access comparable data on operations and maintenance costs in this publication to develop cost models. Includes case studies from throughout the U.S. Published by WERF as a combined .zip file and posted below as a webtool. 242 pages. Online PDF only.
Originally funded as WERF project 96-CTS-5T.