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Effective Utility Management Louisville MSD Stakeholder Engagement Plan158867/27/2015 5:27:38 PMCustomers, Employees, Regulatory and Government Agencies, Elected Officials, Community Provide Premium Customer Care and Service Customer Relations STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxLouisville MSD Stakeholder Engagement Plan IWA Conference – Cincinnati, Ohio ;Strategic Business Planning ;MSD Business Strategies ; ;Why Effective Utilities Management? ;Louisville MSD adopted the Effective Utilities Management (EUM) Model for Metric and Benchmarking 10 Attributes of High Performing W/WW Utilities: ;Attribute 10 – Step 2 Establish Degree of Implementation Criteria ;Attribute 10 – Step 2 Assess and Measure Degree of Implementation ;Attribute 10 – Step 3 Establish Level of Performance Criteria ; Attribute 10 – Step 3 Assess and Measure Level of Performance 2;4;7;8;9;11;15;16;17;180http://www.waterrf.org7/27/2015 5:27:38 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
Utilizing a Phased Approach to Implement EUM158857/27/2015 5:24:14 PMCustomers/Geographic Served Increases in the cost of electricity, chemicals, and fuel used to Rising salaries, pension, and health care costs for workers 2. Customer Satisfaction STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxAbout LWC ;Challenges ;Low Rates Aren’t Enough ;LWC Early Participation EUM ;One Water Initiative ;Why EUM? ;Ranking the Attributes ;Survey Results ;Phased Approach ;Phase I ;Phase II ;Process ;One Water Opportunities ;One Water ;Sustainability and Impact ;Conclusions and Next Steps 2;3;5;7;8;9;10;11;12;13;14;15;16;17;18;190http://www.waterrf.org7/27/2015 5:24:14 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
BudgetBasedRateStructureImplementationOutreachEfforts-EasternMunicipalWaterDistrictCA158822/5/2015 1:18:10 PM• Budget-based tiered rates charge wasteful customers more and waterefficient customers • Licensed care facilities, medical needs, etc • Added 10 customer service staff STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx0http://www.waterrf.org2/5/2015 1:18:10 PMpdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
State of the Science: Community Water Fluoridation1502210/28/2015 12:22:01 PMState of the Science: Community Water Fluoridation Subject Area: Water Quality Web Report #4641©2015 Water Research Foundation WRF’s mission is to advance the science of water to STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/StateOfTheScienceReports/Forms/SearchView.aspx0http://www.waterrf.org10/28/2015 12:22:01 PMpdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
AWRvol24no41591712/15/2014 3:57:53 PMeditor Megan Karklins Art director Cheri Dougherty Customer service P 888.844.5082 or 303 www.WaterRF.org Advances in Water Research (ISSN 1055-9140) is published quarterly for STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/magazine/Documents/Forms/AllItems.aspx0http://www.waterrf.org12/15/2014 3:57:53 PMpdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js
Planning and Implementing CIS and AMR/AMI Projects: Appendices B-E152958/17/2016 1:06:56 PMPlanning and Implementing CIS and AMR/AMI Projects Appendices B–E Prepared by: Melanie of utility business processes including customer service and billing, and meter reading STS_ListItem_GenericListhttp://www.waterrf.org/resources/Lists/ProjectPapers/SearchView.aspx0http://www.waterrf.org8/17/2016 1:06:56 PMtxtFalse42;5;642~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js
Planning and Implementing CIS and AMR/AMI Projects: A 2016 WRF Report is a Practical Guide for Success1529910/27/2016 4:31:35 PMThe system touches every customer directly or indirectly every step of the cycle and provides the utility staff with customer 99 water utility survey respondents Electric STS_ListItem_GenericListhttp://www.waterrf.org/resources/Lists/ProjectPapers/SearchView.aspx0http://www.waterrf.org10/27/2016 4:31:35 PMtxtFalse42;5;642~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js
Best Management Practices: Case Studies from the North American Drinking Water Community150475/19/2008 2:21:08 PMDrinking Water Asset Management Programs Best Management Practice: Case Studies From the North American Drinking Water Community ©2008 STS_ListItem_GenericListhttp://www.waterrf.org/resources/Lists/CaseStudiesList/SearchView.aspx0http://www.waterrf.org5/19/2008 2:21:08 PMtxtFalse40;5;640~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js
Measuring and Valuing Changes in Customer Satisfaction1670111/27/2017 11:41:16 AM3.1 Customer satisfaction and customer interface – establish dedicated customer experience teams to analyse customer feedback and identify customer pain points STS_ListItem_GenericListhttp://www.waterrf.org/resources/Lists/ProjectPapers/SearchView.aspx0http://www.waterrf.org11/27/2017 11:41:16 AMtxtFalse42;5;642~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js
Issue Papers for Project #3116, Strategy to Manage and Respond to Total Coliforms and E. coli in the Distribution System (pdf, 897kb)152444/30/2008 10:54:24 AMIssue Papers for AwwaRF Project 3116 “Strategy to Manage and Response to Total Coliforms and E. coli in the Distribution System” AwwaRF 3116 (to be published in 2009 STS_ListItem_GenericListhttp://www.waterrf.org/resources/Lists/ProjectPapers/SearchView.aspx0http://www.waterrf.org4/30/2008 10:54:24 AMtxtFalse42;5;642~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js

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