| Effective Utility Management Louisville MSD Stakeholder Engagement Plan | 15886 | | | 7/27/2015 5:27:38 PM | Customers, Employees, Regulatory and Government Agencies, Elected Officials, Community Provide Premium Customer Care and Service Customer Relations | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | Louisville MSD Stakeholder Engagement Plan
IWA Conference – Cincinnati, Ohio
;Strategic Business Planning
;MSD Business Strategies
;
;Why Effective Utilities Management?
;Louisville MSD adopted the Effective Utilities Management (EUM) Model for Metric and Benchmarking
10 Attributes of High Performing W/WW Utilities:
;Attribute 10 – Step 2
Establish Degree of Implementation Criteria
;Attribute 10 – Step 2
Assess and Measure Degree of Implementation
;Attribute 10 – Step 3
Establish Level of Performance Criteria
; Attribute 10 – Step 3
Assess and Measure Level of Performance
| 2;4;7;8;9;11;15;16;17;18 | | | | 0 | http://www.waterrf.org | 7/27/2015 5:27:38 PM | pptx | False | | pptx | | 2 | 2 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js |
| Utilizing a Phased Approach to Implement EUM | 15885 | | | 7/27/2015 5:24:14 PM | Customers/Geographic Served Increases in the cost of electricity, chemicals, and fuel used to Rising salaries, pension, and health care costs for workers 2. Customer Satisfaction | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | About LWC
;Challenges
;Low Rates Aren’t Enough
;LWC Early Participation EUM
;One Water Initiative
;Why EUM?
;Ranking the Attributes
;Survey Results
;Phased Approach
;Phase I
;Phase II
;Process
;One Water Opportunities
;One Water
;Sustainability and Impact
;Conclusions and Next Steps
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| AWRvol24no4 | 15917 | | | 12/15/2014 3:57:53 PM | editor Megan Karklins Art director Cheri Dougherty Customer service P 888.844.5082 or 303 www.WaterRF.org Advances in Water Research (ISSN 1055-9140) is published quarterly for | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/magazine/Documents/Forms/AllItems.aspx | | | | | | | | 0 | http://www.waterrf.org | 12/15/2014 3:57:53 PM | pdf | False | | pdf | | 15 | 15 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js |
| BudgetBasedRateStructureImplementationOutreachEfforts-EasternMunicipalWaterDistrictCA | 15882 | | | 2/5/2015 1:18:10 PM | • Budget-based tiered rates charge wasteful customers more and waterefficient customers • Licensed care facilities, medical needs, etc • Added 10 customer service staff | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | | | | | | 0 | http://www.waterrf.org | 2/5/2015 1:18:10 PM | pdf | False | | pdf | | 15 | 15 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js |
| Planning and Implementing CIS and AMR/AMI Projects: Appendices B-E | 15295 | | | 8/17/2016 1:06:56 PM | Planning and Implementing CIS and AMR/AMI Projects Appendices B–E Prepared by: Melanie of utility business processes including customer service and billing, and meter reading | STS_ListItem_GenericList | | | http://www.waterrf.org/resources/Lists/ProjectPapers/SearchView.aspx | | | | | | | | 0 | http://www.waterrf.org | 8/17/2016 1:06:56 PM | txt | False | | | | 42;5;6 | 42 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js |
| State of the Science: Community Water Fluoridation | 15022 | | | 10/28/2015 12:22:01 PM | State of the Science: Community Water Fluoridation Subject Area: Water Quality Web Report #4641©2015 Water Research Foundation WRF’s mission is to advance the science of water to | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/StateOfTheScienceReports/Forms/SearchView.aspx | | | | | | | | 0 | http://www.waterrf.org | 10/28/2015 12:22:01 PM | pdf | False | | pdf | | 15 | 15 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js |
| Planning and Implementing CIS and AMR/AMI Projects: A 2016 WRF Report is a Practical Guide for Success | 15299 | | | 10/27/2016 4:31:35 PM | The system touches every customer directly or indirectly every step of the cycle and provides the utility staff with customer 99 water utility survey respondents Electric | STS_ListItem_GenericList | | | http://www.waterrf.org/resources/Lists/ProjectPapers/SearchView.aspx | | | | | | | | 0 | http://www.waterrf.org | 10/27/2016 4:31:35 PM | txt | False | | | | 42;5;6 | 42 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js |
| Best Management Practices: Case Studies from the North American Drinking Water Community | 15047 | | | 5/19/2008 2:21:08 PM | Drinking Water Asset Management Programs Best Management Practice: Case Studies From the North American Drinking Water Community ©2008 | STS_ListItem_GenericList | | | http://www.waterrf.org/resources/Lists/CaseStudiesList/SearchView.aspx | | | | | | | | 0 | http://www.waterrf.org | 5/19/2008 2:21:08 PM | txt | False | | | | 40;5;6 | 40 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js |
| Measuring and Valuing Changes in Customer Satisfaction | 16701 | | | 11/27/2017 11:41:16 AM | 3.1 Customer satisfaction and customer interface – establish dedicated customer experience teams to analyse customer feedback and identify customer pain points | STS_ListItem_GenericList | | | http://www.waterrf.org/resources/Lists/ProjectPapers/SearchView.aspx | | | | | | | | 0 | http://www.waterrf.org | 11/27/2017 11:41:16 AM | txt | False | | | | 42;5;6 | 42 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js |
| Issue Papers for Project #3116, Strategy to Manage and Respond to Total Coliforms and E. coli in the Distribution System (pdf, 897kb) | 15244 | | | 4/30/2008 10:54:24 AM | Issue Papers for AwwaRF Project 3116 “Strategy to Manage and Response to Total Coliforms and E. coli in the Distribution System” AwwaRF 3116 (to be published in 2009 | STS_ListItem_GenericList | | | http://www.waterrf.org/resources/Lists/ProjectPapers/SearchView.aspx | | | | | | | | 0 | http://www.waterrf.org | 4/30/2008 10:54:24 AM | txt | False | | | | 42;5;6 | 42 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_WebPage_CustomWRF.js |
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