| Effective Utility Management (EUM) Benchmarking | 15891 | | | 7/27/2015 5:22:01 PM | Develop a supporting self-assessment benchmarking tool for utilities to compare their dialogue among team members is an important outcome of EUM benchmarking for many utilities | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | Agenda
;Why benchmark?
;The starting point for the WRF project is the Ten Attributes of Effective Utility Management (EUM) defined in the 2008 EUM Primer and related Primer resources.
;WRF Project 4313 was funded in 2012 to build upon the prior work in EUM.
;Project team
;There is a hierarchy of practice areas and performance measures for each attribute
;Example of attribute framework
;The utilities that tested the process and tool were asked to:
;Current and target levels are scored for each included performance measure.
;Outputs include comparisons at the attribute level…
;…and overall performance for selected attributes
;Utilities evaluate results and identify methods to narrow priority gaps.
;For this Financial Viability example, the utility’s team could consider a number of ways to narrow the gap:
;The choice of a specific strategy and timeline to get there should be developed in light of the utility’s unique circumstances
;The dialogue among team members is an important outcome of EUM benchmarking for many utilities
;Additional insights from participating utilities
;Findings about the benchmarking process
;Findings on identifying strategies
;Primary products of Project 4313
;Closing thoughts
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| Water Research Foundation Workshop: Benchmarking April 23, 2015 | 15889 | | | 7/27/2015 5:28:36 PM | To protect public health and the environment by supplying clean drinking water Benchmarking pilot team Benchmarking process was very useful, especially in Employee Development | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | DEP Mission & Vision
;Water Supply System
;Wastewater Management
;Capital Projects
;Operational Excellence (OpX)
;Benchmarking Process
;Results
;Feedback
;Importance of Employee Development
;Employee Development Initiatives
;nyc.gov/dep
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| Effective Utility Management (EUM) Benchmarking | 15896 | | | 7/27/2015 5:22:31 PM | Benchmarking team composition – do you need a different mix of utility staff for benchmarking Schedule considerations – do you need more or less time to complete benchmarking | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | Agenda
;Recommendations for Conducting Self-Assessments
;Recommended approach for conducting self-assessments
;Step 1 - Form benchmarking team and develop initial action plan
;Step 2 - Select EUM attributes to assess
;Step 3 - Select practice areas and performance measures to assess
;Step 4 - Revise action plan (if needed)
;Step 5 - Conduct benchmarking
;Step 6 - Evaluate results and identify methods to narrow priority gaps
;Step 6 - Evaluate results and identify methods to narrow priority gaps
;Step 6 - Evaluate results and identify methods to narrow priority gaps
;Step 7 - Develop follow-up plans to:
;Tour/Demonstration of the Benchmarking Tool
;Opening the tool
;Selecting and weighing attributes
;Selecting and weighing practice areas
;Selecting performance measures
;Overview of the customized Main Menu
;Performance measure assessment matrix
;Performance measure assessment matrix
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| WRF Utility Benchmarking Workshop | 15893 | | | 7/27/2015 5:23:06 PM | Integrating the EUM Benchmarking Tool into Albuquerque’s
Strategic Planning Process are engaged in the strategic planning process and familiar with our benchmarking process | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | Integrating the EUM Benchmarking Tool into Albuquerque’s
Strategic Planning Process
April 23, 2015
;Background
Albuquerque Water Authority
;Presentation Outline
;Strategic Planning, Budgeting & Improvement Process
;EUM Quarterly Metrics
;EUM Annual Scorecard Reporting
;Self Assessment Process
Testing Phase
Fall-Winter 2012/2013
;Employee Participation in Benchmarking Tool
;Product Quality Attribute
;Infrastructure Stability Attribute
;Water Resources Adequacy Attribute
;Testing Phase Key Findings
;Employee Participation in Benchmarking Tool
2012-2014
;EUM Primer Assessment
;EUM Primer Assessment
;EUM Assessment - Achievement
;Attribute Rank of Importance
;EUM Attribute Assessment Results
;EUM Benchmarking Tool Results
;Strategic Planning Integration
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| EUM Model Benchmarking | 15890 | | | 7/27/2015 5:29:26 PM | Toronto is a large metropolis surrounded in the Greater Toronto Area by several growing cities, regions, and its water supply source, Lake Ontario Toronto Water is one of the 45 | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | Content
;Background- Toronto
;City Planning & Performance
;Toronto Water Assets
1755 staff working in 6 sections with an annual capital and operating budget of over $1 billion Cdn
;Toronto Water KPI Development
;Measuring & Reaching Strategic Goals
;Let the Data Lead You!
;EUM Link to KPI Reporting
;Various Model Similarities
;EUM Model Testing
;EUM Results – 2 Metrics
;EUM Model Test- Some Comments
;EUM Model Advice Going Forward
;Thank You
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| WaterRF Workshop on EUM Benchmarking | 15895 | | | 7/27/2015 5:23:39 PM | WaterRF 4313: EUM Benchmarking Tool Qualserve Florida Benchmarking Consortium Asset Management Program Benchmarking TWA’s use of the Effective Utility Management Benchmarking Tool | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | Toho’s Continuous Improvement Journey
;Agenda
;Qualserve
;Strategic Planning
;Asset Management Program Benchmarking
;The Aquamark Framework
;WaterRF 4313: EUM Benchmarking Tool
;KPI Portfolio
;Thank You
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| PowerPoint Presentation | 15884 | | | 7/27/2015 5:24:56 PM | CWS participated in the development of the EUM Benchmarking Tool Use gap analyses to identify tactical benchmarking actions (2015-2016 European Benchmarking Consortium | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | | | | | | 0 | http://www.waterrf.org | 7/27/2015 5:24:56 PM | pptx | False | | pptx | | 2 | 2 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js |
| AWWA & Utility Management | 15892 | | | 7/27/2015 5:30:39 PM | Provide an overview of AWWA Utility AWWA began developing a utility benchmarking program in 1995 AWWA’s benchmarking program continuously tracks utility performance indicators (PIs | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | AWWA & Utility Management
Kenneth Mercer, Ph.D.
Senior Manager of Technical and Research Programs
;American Water Works Association
;AWWA Utility Management Materials
;AWWA Utility Management Materials
;Utilities Compelled to Answer…
;Utility Benchmarking Program
;Utility Benchmarking Program
;Utility Management Standards
;Partnership for Safe Water
;Publications
;American Water Works Association
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| 4630 | 15881 | | | 8/14/2015 1:12:37 PM | addition, industry experts on benchmarking talked about different benchmarking programs and approaches for water | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | | | | | | 0 | http://www.waterrf.org | 8/14/2015 1:12:37 PM | pdf | False | | pdf | | 15 | 15 | ~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js |
| Effective Utility Management Louisville MSD Stakeholder Engagement Plan | 15886 | | | 7/27/2015 5:27:38 PM | Management (EUM) Model for Metric and Benchmarking
10 Attributes of High Performing W MSD modified the EUM benchmarking tool to quantify stakeholder engagement and make it | STS_ListItem_DocumentLibrary | | | http://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx | | | Louisville MSD Stakeholder Engagement Plan
IWA Conference – Cincinnati, Ohio
;Strategic Business Planning
;MSD Business Strategies
;
;Why Effective Utilities Management?
;Louisville MSD adopted the Effective Utilities Management (EUM) Model for Metric and Benchmarking
10 Attributes of High Performing W/WW Utilities:
;Attribute 10 – Step 2
Establish Degree of Implementation Criteria
;Attribute 10 – Step 2
Assess and Measure Degree of Implementation
;Attribute 10 – Step 3
Establish Level of Performance Criteria
; Attribute 10 – Step 3
Assess and Measure Level of Performance
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