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Project: QualServe Tools~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_BestBet.js
Project: Benchmarking Customer Relations~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_BestBet.js
Project: Optimizing Customer Contact Center~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_BestBet.js

WRF Utility Benchmarking Workshop158937/27/2015 5:23:06 PMIntegrating the EUM Benchmarking Tool into Albuquerque’s Strategic Planning Process are engaged in the strategic planning process and familiar with our benchmarking process STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxIntegrating the EUM Benchmarking Tool into Albuquerque’s Strategic Planning Process April 23, 2015 ;Background Albuquerque Water Authority ;Presentation Outline ;Strategic Planning, Budgeting & Improvement Process ;EUM Quarterly Metrics ;EUM Annual Scorecard Reporting ;Self Assessment Process Testing Phase Fall-Winter 2012/2013 ;Employee Participation in Benchmarking Tool ;Product Quality Attribute ;Infrastructure Stability Attribute ;Water Resources Adequacy Attribute ;Testing Phase Key Findings ;Employee Participation in Benchmarking Tool 2012-2014 ;EUM Primer Assessment ;EUM Primer Assessment ;EUM Assessment - Achievement ;Attribute Rank of Importance ;EUM Attribute Assessment Results ;EUM Benchmarking Tool Results ;Strategic Planning Integration 2;3;4;5;6;7;8;9;10;11;12;13;14;15;16;17;18;19;20;210http://www.waterrf.org7/27/2015 5:23:06 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
WaterRF Workshop on EUM Benchmarking158957/27/2015 5:23:39 PMWaterRF 4313: EUM Benchmarking Tool Qualserve  Florida Benchmarking Consortium Asset Management Program Benchmarking TWA’s use of the Effective Utility Management Benchmarking Tool STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxToho’s Continuous Improvement Journey ;Agenda ;Qualserve ;Strategic Planning ;Asset Management Program Benchmarking ;The Aquamark Framework ;WaterRF 4313: EUM Benchmarking Tool ;KPI Portfolio ;Thank You 2;3;5;9;12;13;16;21;300http://www.waterrf.org7/27/2015 5:23:39 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
Water Research Foundation Workshop: Benchmarking April 23, 2015158897/27/2015 5:28:36 PMTo protect public health and the environment by supplying clean drinking water Benchmarking pilot team Benchmarking process was very useful, especially in Employee Development STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxDEP Mission & Vision ;Water Supply System ;Wastewater Management ;Capital Projects ;Operational Excellence (OpX) ;Benchmarking Process ;Results ;Feedback ;Importance of Employee Development ;Employee Development Initiatives ;nyc.gov/dep 2;3;4;5;8;9;10;11;12;13;140http://www.waterrf.org7/27/2015 5:28:36 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
Effective Utility Management (EUM) Benchmarking158967/27/2015 5:22:31 PMBenchmarking team composition – do you need a different mix of utility staff for benchmarking Schedule considerations – do you need more or less time to complete benchmarking STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxAgenda ;Recommendations for Conducting Self-Assessments ;Recommended approach for conducting self-assessments ;Step 1 - Form benchmarking team and develop initial action plan ;Step 2 - Select EUM attributes to assess ;Step 3 - Select practice areas and performance measures to assess ;Step 4 - Revise action plan (if needed) ;Step 5 - Conduct benchmarking ;Step 6 - Evaluate results and identify methods to narrow priority gaps ;Step 6 - Evaluate results and identify methods to narrow priority gaps ;Step 6 - Evaluate results and identify methods to narrow priority gaps ;Step 7 - Develop follow-up plans to: ;Tour/Demonstration of the Benchmarking Tool ;Opening the tool ;Selecting and weighing attributes ;Selecting and weighing practice areas ;Selecting performance measures ;Overview of the customized Main Menu ;Performance measure assessment matrix ;Performance measure assessment matrix 2;3;4;5;6;7;8;9;10;11;12;13;14;15;16;17;18;19;20;210http://www.waterrf.org7/27/2015 5:22:31 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
Effective Utility Management (EUM) Benchmarking158917/27/2015 5:22:01 PMDevelop a supporting self-assessment benchmarking tool for utilities to compare their dialogue among team members is an important outcome of EUM benchmarking for many utilities STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxAgenda ;Why benchmark? ;The starting point for the WRF project is the Ten Attributes of Effective Utility Management (EUM) defined in the 2008 EUM Primer and related Primer resources. ;WRF Project 4313 was funded in 2012 to build upon the prior work in EUM. ;Project team ;There is a hierarchy of practice areas and performance measures for each attribute ;Example of attribute framework ;The utilities that tested the process and tool were asked to: ;Current and target levels are scored for each included performance measure. ;Outputs include comparisons at the attribute level… ;…and overall performance for selected attributes ;Utilities evaluate results and identify methods to narrow priority gaps. ;For this Financial Viability example, the utility’s team could consider a number of ways to narrow the gap: ;The choice of a specific strategy and timeline to get there should be developed in light of the utility’s unique circumstances ;The dialogue among team members is an important outcome of EUM benchmarking for many utilities ;Additional insights from participating utilities ;Findings about the benchmarking process ;Findings on identifying strategies ;Primary products of Project 4313 ;Closing thoughts 2;3;4;5;6;8;9;10;11;12;13;14;15;16;17;18;19;20;21;220http://www.waterrf.org7/27/2015 5:22:01 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
EUM Model Benchmarking158907/27/2015 5:29:26 PMToronto is a large metropolis surrounded in the Greater Toronto Area by several growing cities, regions, and its water supply source, Lake Ontario Toronto Water is one of the 45 STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxContent ;Background- Toronto ;City Planning & Performance ;Toronto Water Assets 1755 staff working in 6 sections with an annual capital and operating budget of over $1 billion Cdn ;Toronto Water KPI Development ;Measuring & Reaching Strategic Goals ;Let the Data Lead You! ;EUM Link to KPI Reporting ;Various Model Similarities ;EUM Model Testing ;EUM Results – 2 Metrics ;EUM Model Test- Some Comments ;EUM Model Advice Going Forward ;Thank You 2;3;4;5;6;8;9;10;11;12;13;14;15;160http://www.waterrf.org7/27/2015 5:29:26 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
PowerPoint Presentation158847/27/2015 5:24:56 PMCWS participated in the development of the EUM Benchmarking Tool Use gap analyses to identify tactical benchmarking actions (2015-2016 European Benchmarking Consortium STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspx0http://www.waterrf.org7/27/2015 5:24:56 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
AWWA & Utility Management158927/27/2015 5:30:39 PMProvide an overview of AWWA Utility AWWA began developing a utility benchmarking program in 1995 AWWA’s benchmarking program continuously tracks utility performance indicators (PIs STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxAWWA & Utility Management Kenneth Mercer, Ph.D. Senior Manager of Technical and Research Programs ;American Water Works Association ;AWWA Utility Management Materials ;AWWA Utility Management Materials ;Utilities Compelled to Answer… ;Utility Benchmarking Program ;Utility Benchmarking Program ;Utility Management Standards ;Partnership for Safe Water ;Publications ;American Water Works Association 1;2;3;4;5;6;7;8;9;10;110http://www.waterrf.org7/27/2015 5:30:39 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
Effective Utility Management Louisville MSD Stakeholder Engagement Plan158867/27/2015 5:27:38 PMManagement (EUM) Model for Metric and Benchmarking 10 Attributes of High Performing W MSD modified the EUM benchmarking tool to quantify stakeholder engagement and make it STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxLouisville MSD Stakeholder Engagement Plan IWA Conference – Cincinnati, Ohio ;Strategic Business Planning ;MSD Business Strategies ; ;Why Effective Utilities Management? ;Louisville MSD adopted the Effective Utilities Management (EUM) Model for Metric and Benchmarking 10 Attributes of High Performing W/WW Utilities: ;Attribute 10 – Step 2 Establish Degree of Implementation Criteria ;Attribute 10 – Step 2 Assess and Measure Degree of Implementation ;Attribute 10 – Step 3 Establish Level of Performance Criteria ; Attribute 10 – Step 3 Assess and Measure Level of Performance 2;4;7;8;9;11;15;16;17;180http://www.waterrf.org7/27/2015 5:27:38 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js
Asset Management Improvement Project (Aquamark)158947/27/2015 5:29:58 PMProjects, research, benchmarking, tools publications, codes/standards, networks Process benchmarking/ assessment against clusters or groups of clusters STS_ListItem_DocumentLibraryhttp://www.waterrf.org/resources/expertsymposiums/Documents/Forms/AllItems.aspxContact details 60http://www.waterrf.org7/27/2015 5:29:58 PMpptxFalsepptx22~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PowerPoint.js

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