Water utilities are complex businesses and it is challenging for utility leaders to efficiently manage the people, processes, and technology required to collect, treat, and deliver water and wastewater services. Tools exist to help utilities perform internal assessments, benchmark against peers, and identify metrics for performance improvement. However, there is a need to focus more on processes – to understand and document how a utility can work better. A research project is working to map common utility business processes in order to provide a high-level model of utility management. An important outcome of this project will be an integrated view of utility operations. Utilities are invited to learn more about this project and how your utility can get involved. This event is hosted by WE&RF.