​Subscribing organizations and their staff can register for upcoming Webcasts.

Access LevelDateTitleDescription
5/2/2017Fostering Innovation Within Utilities
This webcast, jointly hosted by the Water Research Foundation and the Water Environment & Reuse Foundation, will discuss the findings of Fostering Innovation Within Utilities (WRF project #4642). Based on the project’s global survey of over 400 utility employees representing 73 utilities, 91% believe that innovation is critical to the future success of their utility, however only 62% would call their utility “innovative.”  Less than 40% report having the key attributes of an innovative organization modeled by leading companies in both public and private industries.  Key management gaps include setting clear objectives for innovation, processes for making investment decisions, metrics for process management, and stakeholder engagement practices. Currently, the industry lacks the framework for fostering innovative practices within utilities.
 
This webcast will show how utilities transform into idea factories, enabled by a sustainable culture of innovation, broad engagement of stakeholders, and effective leveraging of external resources. Attendees will learn about a simple framework that addresses key disciplines of innovative utilities based on experiences from private industry and over 50 water and wastewater utilities. The presenters will describe the people, processes and systems necessary to operationalize an innovation framework, and describe tools to help utilities assess internal innovation inhibitors and gauge the health of their existing innovation programs.
 
The American Water Works Association (AWWA) and Water Environment Federation (WEF) participated in the project and are promotional partners for this webcast.
 
Project #4642 was sponsored by the Water Research Foundation, and co-funding was provided by the Water Environment & Reuse Foundation, Birmingham Water Works Board, Toronto Water, Water Services Association of Australia, and the Public Utilities Board Singapore. Over 40 additional water and wastewater utilities participated in this project and contributed to this project.
5/4/2017Social Media for Water Utilities
This webcast will explore the findings of Social Media for Water Utilities (#4638). This project explored the business case for utility executives and board members to invest in social media. The project provides guidance to utility communications and customer service staff for meeting their everyday social media engagement needs in a way that is easy to start and simple to maintain over time. This webcast will discuss how water utilities are, and should be, using social media, based on the results from four complementary research approaches:
  • Literature Review: Determined what has already been discovered about drinking water utilities' and wastewater utilities' use of social media, an extensive literature review was conducted
  • Social Media User Survey: Four hundred Facebook users were asked to share their thoughts on connecting with their water utilities on social media
  • Benchmarking Effort: The social media profiles and activities of 60 small, medium, and large drinking water, wastewater, and stormwater utilities across the country were analyzed and compared
  • Case studies: Eight utilities shared insights about specific aspects of their social media use
The webcast will also highlight additional resources developed by the project, including a Social Media Posting Tool, FAQs, and Executive Briefing.
5/8/2017Fostering Innovation Within Utilities (For Listeners in Australia, New Zealand, Singapore, and Hawaii)
*Please note that this webcast is being held at a special time to accommodate listeners in Australia, New Zealand, Hawaii, and Singapore! 

Australia
Tuesday, May 9, 2017
9 am-10:30 am AWST, 11 am-12:30 pm AEST

United States
Monday, May 8, 2017
9 p.m. ET, 8 p.m. CT, 7 p.m. MT, 6 p.m. PT 

This webcast, jointly hosted by the Water Research Foundation and the Water Environment & Reuse Foundation, will discuss the findings of Fostering Innovation Within Utilities (WRF project #4642). Based on the project’s global survey of over 400 utility employees representing 73 utilities, 91% believe that innovation is critical to the future success of their utility, however only 62% would call their utility “innovative.” Less than 40% report having the key attributes of an innovative organization modeled by leading companies in both public and private industries. Key management gaps include setting clear objectives for innovation, processes for making investment decisions, metrics for process management, and stakeholder engagement practices. Currently, the industry lacks the framework for fostering innovative practices within utilities. 

This webcast will show how utilities transform into idea factories, enabled by a sustainable culture of innovation, broad engagement of stakeholders, and effective leveraging of external resources. Attendees will learn about a simple framework that addresses key disciplines of innovative utilities based on experiences from private industry and over 50 water and wastewater utilities. The presenters will describe the people, processes and systems necessary to operationalize an innovation framework, and describe tools to help utilities assess internal innovation inhibitors and gauge the health of their existing innovation programs. 

Project #4642 was sponsored by the Water Research Foundation, and co-funding was provided by the Water Environment & Reuse Foundation, Birmingham Water Works Board, Toronto Water, Water Services Association of Australia, and the Public Utilities Board Singapore. Over 40 additional water and wastewater utilities participated in and contributed to this project.

5/25/2017Cost-Effective Cr(VI) Residuals Management Strategies

​Synposis and registration information coming.

6/1/2017Integrated Process Management for Drinking Water and Wastewater Treatment Operations Research Roadmap

​Synopsis and registration information coming.

6/27/2017Development of a Risk Communication Tool Kit for Cyanotoxins

​Synopsis and registration information coming.