Collaborative Utility Benchmarking in North America - 4659
Completion Year Research Value Research Manager Principal Investigator Contractor
2018 $94,000.00 Mr. Jonathan Cuppett Scott Haskins Jacobs

This project vetted a tool developed for the WSAA 2016 Asset Management Customer Value (AMCV) Project for use by North American water utilities. The tool allows water utilities that are participating in the 2016 AMCV project in North America to align leading practices in asset management activities with AWWA Benchmarking Survey performance metrics, effective utility management attributes, and ISO 55000. The vetting process allows industry leaders to affect the implementation of the tool. The project resulted in a summary of the suggestions and changes made to the tool, an evaluation of the participating utilities' experience in using the tool, a business case for water utilities, and recommendations for collaboration in benchmarking activities moving forward. Tailored Collaboration partner: WSAA. Published in 2018.


Various appendices were developed in addition ot the research report. Appendices A-D and G-M are available under Project Papers, and Appendices E and F are available under Web Tools.


In addition, a video about the project can be viewed on YouTube.

Report NameReport #AvailableOrder ReportDownload PDFExecutive Summary
Collaborative Utility Benchmarking in North America46596/27/2018 
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