Terminology for Improved Communication Regarding CECs - 4551
Completion Year Research Value Research Manager Principal Investigator Contractor
2019 $188,245.00 Ms. Alice E Fulmer Gabriella Rundblad King's College London
This project's primary aim was to develop successful communication tools that ensure consumers can easily find and understand tailored water quality information relating to contaminants of emerging concern (CECs) and risk from a reputable information source, such as a water utility website. To this end, the researchers investigated consumer information use patterns, needs, and preferences, and their understanding of key terminology. Current information practices and materials utilized in the U.S. water industry, as represented by seven participating utilities, were also evaluated. Research partner: UKWIR. Published in 2017.

Report NameReport #AvailableOrder ReportDownload PDFExecutive Summary
Terminology Guidance for Water Professionals (or, What You Say Is Not What People Hear…)4551A6/22/2017 
Website Strategies for Water Professionals (or, What You See Is Not What Google Sees…)4551B6/22/2017 
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